Dispatch and Delivery
As an Irish company, we use An Post and couriers to deliver all orders. We aim to dispatch all orders within 3 working days. During busy seasons dispatch may take a little longer. Personalised items will take up to 7 days to dispatch.
We keep our shipping charges as low as possible by using a combination of An Post and couriers depending on the destination and the size/weight of your order. We use tracked shipping to Ireland as standard with regular postage to Europe for all of our uniforms unless otherwise stated in the product description. Free shipping is available on orders over a value of €60 in Ireland and €150 internationally. This is automatically applied at checkout.
~ Estimated delivery times
We use tracked shipping as standard for parcels delivered to Ireland so that you can see the progress of your order, Delivery times can vary depending on the destination and on the local postage conditions but it is typically 1-2 days from dispatch.
Whilst we really try to get your order to you as quickly as possible local postal conditions are out of our control and delays can occur. If you have not received your order within 15 working days of dispatch then please please get in touch with us on Customer Care with your order number and we will follow up and make sure your order has not gone missing.
~ Lost orders
In the event that a package is not delivered within 30 working days of dispatch customers will be refunded the cost of the order or if the item is in stock they may be offered a replacement. please note: once a notice of delivery is recorded via the registered postal carrier as per tracking details it is deemed that the package has been successfully delivered.
All orders are sent to the specified delivery address. In the event that an order is returned to us due to an incomplete or incorrect address the customer is liable for any repeat delivery charges incurred.
Customs & Duty charges
Customers are responsible for any customs or local taxes incurred. Unfortunately, we have no way of knowing what customs charges local agencies will apply, if any. In the event that a customer does not accept local customs charges where applied and the customer’s order is returned to us the customer remains liable for the initial shipping and returns costs.
As our little uniforms are classified as children’s clothing the VAT rate applicable is 0%.
Exchanges and Returns
~ Cancelling an order
If you change your mind and cancel an order before it has been dispatched then your order will be cancelled and your card will be refunded. Once your refund has been processed you will receive a confirmation email. Refunds will appear back into your account once they have been processed by your bank or card provider. In the event of queries regarding refund processing please consult your card provider to determine how long it they take to process refunds.
~ Returning an order
In the very unlikely event that you receive your item and you are not happy with it and you want to return please contact us to process a return. To accept returns the items must be unused, in their original condition and in their original packaging with all tags, instructions and/or accessories intact. Items must be sent back to us within 14 days of receipt of the item in order to be accepted.
When returning an item to us you are responsible for the return shipping. We recommend that you retain a receipt of postage and register the postage, we can not process you a refund until we have received the returned item. We will issue a refund to the card used for the original transaction within 10 days of receipt of the returned item including the original shipping costs.
We cannot accept returns on sale items unless they are faulty at the time of purchase.
We cannot accept returns on personalised items.
~ Error with an order
Sometimes things go wrong. If we make a mistake let us know as soon as possible and at the latest 7 days after you receive the order and we will do everything we can to fix it. Contact us on Customer Care quoting your order reference number and provide some information about what has gone wrong.
In the unlikely event that the item you receive is faulty then please inform us immediately and no later than 7 days after receipt of the item. Please contact us quoting your order reference number Customer Care and provide some information about the fault that you have detected. We will respond advising you how to return items to us. On receipt of the returned item we will inspect it to confirm the fault and once the fault has been confirmed you will be refunded.
Get in touch
If you have any further queries about shipping and returns please contact us on Customer Care