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Christmas Ordering

As we approach the holiday season we thought we would answer some of the most common questions we get asked when it comes to gifts.

If you have a question that we haven’t covered below just email us at customercare@mermaidsanddragons.com and we will get back to you as quickly as we can and usually within a few hours.

When is the last day for ordering for Christmas?

We will close for Christmas orders at midnight on December 14th.

Will anyone be able to tell what is in the parcel?

Santa’s little helpers like to keep things low key. We use cardboard boxes and plain, eco-friendly envelopes without any logos or identifying symbols so even if your order is intercepted the contents will remain completely safe from enquiring eyes.

Our packaging is made from recycled materials or it is fully recyclable. We wrap everything in a strong tissue made from recycled materials, which we encourage you to reuse.

I am sending the order as a gift- can I include a card?

All your orders have a handwritten note inside. If you would like us to address that note in a particular way just let us know in the comments when checking out online. We never include packing slips or invoices in your parcel so you don’t need to worry, just make sure you complete the shipping address as thoroughly as possible when ordering, including Eircodes. You can look up Eircodes here if you need to.

How long will it take to get my order?

All orders will be processed within 5 working days, with personalised ID cards taking up to 7 days.
When your fabulous new uniform has been dispatched you will receive an email confirming dispatch along with a tracking number for the parcel. We use An Post for all our postage. We offer Express tracked delivery in Ireland as standard. Typically that is a next-day, signed-for service however due to the volume of packages being handled at this time of year it is taking considerably longer. We suggest keeping an eye on the tracking information in your notification email.

It is worth noting that in order to speed up the delivery process and to avoid parcels being held or diverted we recommend you fill in your address as completely as possible when ordering. If you have an Eircode please use it.

Can I collect my order?

As an online business we do not have a physical shop however we can facilitate a limited number of collections on December 19th & 20th strictly by prior arrangement.

Do you deliver to outside of Ireland?

We delivery to Europe but we cannot currently accept orders for delivery to the US as the postal service is not reliable at present.

If you have any other questions please email us at customercare@mermaidsanddragons.com and we will get back to you as quickly as possible.